FAQs
At Elixir Perfumes, we believe fragrance is more than just a scent—it’s an expression of individuality. Combining expert craftsmanship with innovative AI-driven personalization, we create bespoke perfumes tailored to your unique preferences.
Perfumes Faqs
How much oil do you use in your perfumes?
Our perfumes have an oil concentration equivalent to an eau de parfum (edp).
Are your scents safe?
We prioritize transparency and safety in our creative process. Our app integrates a real-time safety review function, ensuring that every unique formula complies with international ingredient regulatory guidelines. We are proud to offer this professional perfumery feature at an individual level for the first time.
Do you use natural ingredients?
We select ingredients based on their intrinsic beauty and hedonic qualities, whether synthetic or natural. Our formulas include a combination of lmr naturals, known for their exceptional quality, and contemporary synthetic molecules that define modern perfumery.
Are your scents safe?
We prioritize transparency and safety in our creative process. Our app integrates a real-time safety review function, ensuring that every unique formula complies with international ingredient regulatory guidelines. We are proud to offer this professional perfumery feature at an individual level for the first time.
Experiences Faqs
How can I create my own custom scent?
You have two options:
- Complete the “Based on my personality” questionnaire. Our ai will generate a unique scent formula. If you choose to order it, we will ship the bottle to your chosen location.
- Visit our lab in kyiv, where we will help you create your own scent in person.
Can I create a scent for someone else?
Absolutely! You can design a unique scent based on how you perceive their personality.
Why do I have to answer all these questions?
Your answers guide the scent creation process, helping the AI generate a fragrance that closely matches each person’s unique personality.
Is my scent really unique?
Yes, each scent formula created is one-of-a-kind.
How does the AI work?
The AI analyzes and interprets your answers, leveraging its learning to create hyper-personalized scents. The more users interact with the platform, the more accurate its creations become.
Giftcards Faqs
How much does a gift card cost?
Gift cards are available for the following perfume volumes: 30ml, 50ml, and 100ml.
Can you send the e-gift card directly to the recipient?
Yes, the recipient will receive an email with the e-gift card details.
What are the terms and conditions for e-gift cards?
- Valid for 12 months from the date of purchase.
- Can only be used for the gifted amount within the app (app.theelixir.ai).
- Cannot be split into multiple payments.
- Non-refundable and non-exchangeable.
- Lost gift cards cannot be restored.
- Cannot be exchanged for cash.
- To redeem, enter the certificate code at checkout after creating your perfume formula.
What types of gift cards do you offer?
We sell two types:
- E-gift card – Redeemable in our application.
Physical gift card – - Redeemable at our lab in Kyiv.
Can I buy a physical gift card?
Yes! Order a tangible gift card via the SHOP NOW page.
Can I buy a physical gift card?
Yes! Order a tangible gift card via the SHOP NOW page.
Ordering Faqs
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, GPay, and WayForPay.
Can I view my order history?
Yes, you can access your order history under My Profile.
Shipping & Delivery Faqs
How much does delivery cost?
Shipping costs vary based on the destination and are automatically calculated at checkout.
How long will delivery take?
- Ukraine: 2 to 5 days.
- Outside Ukraine: 4 to 14 days, depending on the destination.
- Please wait until the estimated delivery time before contacting us about your package.
Which delivery service do you use?
We ship via NOVA POST, depending on the country of destination.
Can I track my order?
Yes, you will receive a notification with tracking details once your package ships.
Returns Faqs
Can I return my custom scent order?
No, as each scent is uniquely created, freshly made, and bottled upon order, we do not accept returns or offer refunds.
For more information, visit our website or contact our support team!
